Warranty

  • In case of warranty, please contact us before removing the shade sail.
  • We are very proud of the quality of the shade sail and firmly believe that our shade sail will last for many years.
Warranty Coverage:
  • 12 years limited warranty on shade net fabric against UV degradation.
  • 2-year workmanship warranty covering stitching and webbing.
  • 5 years limited warranty on waterproof fabric against UV degradation.
Compliance & Responsibility:
  • To comply with current legislation, a licensed builder may be required for certain structural facilities. The works are the responsibility of the authorized contractor.
  • All local permissions for the installation of a TentExpert shade sail are the responsibility of the purchaser.
  • The customer is responsible for all installation plans, permits, engineering, and/or installation-related construction.
Maintenance & Cleaning:
  • Shade sails may become dirty over time.
  • Avoid chemicals, bleach, decolorant detergents, or other chemical substances, as these may attack the UV stabilizers, reducing the product’s life and voiding the warranty.
  • Use mild dishwashing liquid with a soft scrubbing brush for cleaning.
  • TentExpert recommends annual maintenance of sails and shades to ensure longevity and safety.
Color Selection:
  • The sample book, which contains actual fabric samples, is the best way to ensure correct color selection.
  • As shade sails are custom-made, they will not be replaced free of charge due to incorrect color selection at the time of order.
Liability & Damage Exclusions:
  • TentExpert claims no liability for damage sustained during “acts of nature” or other extreme weather events.
  • On the announcement of any destructive storm events, the sails or shades should be temporarily removed.
  • TentExpert claims no liability for damage caused by:
    • Fire
    • Lightning
    • Mechanical damage by birds, other animals
    • Vandalism or misuse
  • Warranty does not cover color fading.
  • The guarantee is void if any changes are made or attachments added to the fabric, frame, or mounting structure without prior agreement with TentExpert management.
Payment & Ownership:
  • All goods remain the property of TentExpert until full payment is received.
  • The warranty is valid from the date of full and final payment of the whole contract.
  • 50% deposit is required on confirmation of order before any work is undertaken.
Installation Precautions:
  • The customer must inform installers of any water pipes, electric wires, air-conditioning pipes, etc., in the wall/floor prior to installation.
  • TentExpert cannot accept responsibility for any damage to such infrastructure during installation.
Seasonal Recommendations:
  • We recommend taking down the shade sails from November until March.